We are writing to let you know about an upcoming maintenance update to the CodaMetrix platform. During this update, we will be performing a system refresh that may briefly affect your ability to view data within the application.
Scheduled Maintenance Window Date & Time: June 29th, 2026 at 6:30pm EST Here's what you can expect: After the update, the application may seem to work normally, but data may not load on the screen. In most cases, you will automatically be prompted to log back in, which will resolve the issue immediately.
If you are not automatically prompted to log back in and your data is still not showing, please follow these simple steps:
1. Log out and log back in. Click your name or account icon in the left hand column of the application and select "Log Out." Then sign back in with your usual username and password.
2. Clear your browser cache. If logging out and back in doesn't resolve the issue, you may need to clear your browser's temporary files (called a "cache"). If you are unsure of how to do this, please follow the below instructions: - Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). - Choose “Cached images and files,” then click Clear data. - Close and reopen your browser, then log in. (Your bookmarks and passwords are not affected)
3. Try an Incognito / Private window. Alternatively, open a new "Incognito" window (in Chrome) or "Private" window (in Firefox or Edge) and log in from there. If you are unsure of how to do this, please follow the below instructions: - Chrome or Edge: press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). - Safari: press Cmd+Shift+N, or click File → “New Private Window.” - Go to CodaMetrix in the new window and log in. We apologize for any inconvenience this may cause and appreciate your patience as we work to keep the platform running smoothly.
Need Help? If you've followed the steps above and are still experiencing issues, our support team is here to help. Please email us at support@codametrix.com and we'll get you taken care of as quickly as possible.
Thank you for being a valued CodaMetrix customer. The CodaMetrix Team
Posted Jun 29, 2026 - 18:00 EDT
This incident affected: CMX-Automate (CMX Automate, Analytics Dashboards) and CMX-Amplify (CMX-Amplify).