Investigating – Prediction Processing Latency

Incident Report for CodaMetrix

Resolved

This incident has been resolved. You may still notice a lag as the backlog of delayed cases is processed. Processing of delayed cases should complete by end of day.
Posted Sep 25, 2026 - 14:40 EDT

Monitoring

A fix has been implemented and we are monitoring progress. Delayed cases should be processed by end of day.
Posted Sep 25, 2026 - 11:39 EDT

Investigating

We are currently investigating an issue impacting our prediction services. As a result, you may experience temporary stalls in case processing and lower-than-normal case volume.

Our engineering team is actively working on a fix to restore standard processing times. We apologize for the inconvenience and will share additional updates as soon as possible.
Posted Sep 25, 2026 - 10:59 EDT
This incident affected: CMX-Automate (CMX Automate, Analytics Dashboards) and CMX-Amplify (CMX-Amplify).
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